FAQ

Does the order price include postage?

No, postage is added to all orders after they have been placed.

Australian orders are generally $15 postage and international postage starts from $25.

How soon will I receive my package?

Packages are sent within 2 days of purchase.

Once the package has been posted it may take from a few days to up to a month to reach you depending on your country’s location and customs procedures.

I can’t find the tool that I want, what can I do?

If you do not see the tool that you want on our online shop please contact us directly here – Contact The Tool Exchange.

We have a very large collection and many items have not yet been listed, so it is likely that we may still have what you are looking for.

I changed my mind about the tool that I bought, can I get a refund?

No, we only provide refunds if the tool provided is not as described.

It is your responsibility to ensure you purchase the right tool.

I live outside of Australia, can I still place an order?

Yes definitely, we can ship to most countries around the world.

We use Australia Post for all our deliveries who deliver to more than 190 countries. If they service your country, we can ship to you.

I live outside of Australia, how can I pay for my order?

Our accepted form of payment for international orders is PayPal.

All international transactions will be processed in US dollars.

If I want a refund, do I have to pay for the postage?

Yes, all return postage is paid by the buyer.

Postage is non-refundable as it is paid to the mail service and is separate to the product.

Looking for a tool for a particular job?
You’re sure to find it in our huge catalogue of antique, woodworking, metalworking and hand tools.

SECOND HAND TOOL SHOP